LAYA Residences

Privacy Policy

Last updated: 8 January 2026

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with the LAYA Residences website (the Website) and related enquiries and marketing. LAYA Residences is a residential development by TRK Property Group (together, we, us or our).

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

The type of personal information we collect depends on how you interact with us. This may include:

  • Name
  • Email address
  • Phone number
  • Indicative budget and purchase preferences
  • Any other information you provide when you enquire or communicate with us

We may also collect information about your use of the Website, such as device details, browser type, pages viewed, approximate location, and how you arrived at the Website (for example, via an ad or social platform).

2. How we collect personal information

We collect personal information when you:

  • Register your interest or submit an enquiry via the Website
  • Contact us by phone, email, social media, or other channels
  • Interact with our advertising and marketing campaigns
  • Use the Website, including through cookies and similar technologies

3. Cookies, analytics and tracking

We may use cookies and similar technologies to help operate the Website, understand how it is used, and improve our marketing. This can include the use of tag management and analytics tools (such as Google Tag Manager) and advertising pixels (depending on what is enabled on the Website).

You can manage cookies through your browser settings. If you disable cookies, some parts of the Website may not function as intended.

4. Why we collect, use and disclose personal information

We may collect, use and disclose personal information to:

  • Respond to your enquiries and provide requested information
  • Register your interest in LAYA Residences
  • Provide updates about LAYA Residences and related opportunities
  • Administer and improve the Website and user experience
  • Measure advertising performance and improve marketing
  • Comply with legal obligations and protect our legal rights

5. Who we disclose personal information to

We may disclose personal information to third parties where required to run our business and the Website, including:

  • Our related entities and project partners (where applicable)
  • Professional advisers (for example, lawyers, accountants, auditors)
  • Service providers (for example, IT, cloud hosting, CRM systems, analytics providers, marketing platforms)
  • Sales and marketing agencies assisting with project enquiries and communications
  • Government authorities, regulators or law enforcement where required or authorised by law

6. Overseas disclosure

Some of our service providers may store or process information outside Australia (for example, cloud platforms). Where we do this, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy requirements.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure.

We keep personal information only for as long as needed for the purposes described in this Privacy Policy (and as required by law), after which we will take reasonable steps to destroy or de-identify it.

8. Direct marketing

We may send you information about LAYA Residences and related projects where you have requested updates or where permitted by law. You can opt out of marketing at any time by using the unsubscribe link in an email (if available) or by contacting us using the details below.

9. Accessing and correcting your information

You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable time and may need to verify your identity.

10. Complaints

If you have a complaint about how we handle your personal information, please contact us first and we will work with you to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Links to other websites

The Website may include links to third-party websites (for example, social platforms). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on the Website. The updated policy will apply from the date it is published.

Contact us

To ask questions, request access/correction, or make a privacy complaint, contact TRK Property Group:

Email: sales@trk.com.au (please add “Privacy” in the subject line)
Phone: (07) 3012 6361
Address: Level 13, 145 Eagle Street, Brisbane QLD 4000