TRK is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website, from other publicly available sources, from cookie and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
SMS/Text Messaging
When you provide your phone number and consent via our registration form at www.layaresidences.com.au/register, we may send you SMS/text messages related to LAYA Residences. These messages may include:
- Property updates and development milestones
- Pricing and availability information
- Event invitations and open home notifications
- Sales and marketing communications
Message frequency varies. Standard message and data rates may apply depending on your mobile carrier and plan.
You may opt out of receiving SMS/text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at sales@trk.com.au or +61 402 521 043.
We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your consent to receive SMS/text messages is not a condition of purchasing any property or receiving any service from us.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. TRK will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Update
This Policy may change from time to time and is available on our website.
No Warranties
This website is provided "as is" without any representations or warranties, express or implied, in relation to the availability of services or products, or the accuracy or completeness of information or materials referred to or contained within this website.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. You should consider obtaining independent professional advice before relying (whether in whole or part) on any information or materials contained on this website.
Limitations of Liability
To the maximum extent permitted by law, TRK disclaims all and any liability for loss (including indirect, special or consequential loss) occurring as a result of you or anyone acting or refraining from acting in reliance on any information or materials contained on this website.
Other Parties
By using this website, you agree that you will not bring (or procure a third party to bring) any claim against TRK or its officers or employees in respect of any costs, losses or damage you may suffer in connection with the website, your use of the website or any information on it.
You agree that the limitations of warranties and liability set out in this disclaimer extend to TRK and to its officers, employees, agents, subsidiaries, successors, assigns and sub-contractors.
Contact
If you have any queries or comments about this Privacy Policy or how we handle your personal information, please contact us:
- Email: sales@trk.com.au
- Phone: +61 402 521 043
- Address: Level 13, 145 Eagle Street Brisbane QLD 4000